{"id":17758,"date":"2020-04-23T09:41:15","date_gmt":"2020-04-23T07:41:15","guid":{"rendered":"https:\/\/essense.coffee\/customer-satisfaction\/"},"modified":"2020-04-23T09:58:06","modified_gmt":"2020-04-23T07:58:06","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/essense.coffee\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction"},"content":{"rendered":"<p>[vc_section][\/vc_section][vc_section css=&#8221;.vc_custom_1557828174697{margin-bottom: 50px !important;}&#8221;][vc_row fullwidth=&#8221;has-fullwidth-column-no-padding&#8221; bg_color=&#8221;#ece9e4&#8243; content_placement=&#8221;middle&#8221; margin_top=&#8221;50px&#8221; padding_top=&#8221;3em&#8221; padding_bottom=&#8221;2em&#8221;][vc_column align=&#8221;center&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">YOUR OPINION<br \/>\nMATTERS TO US<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row margin_top=&#8221;50px&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Thanks for your availability, by filling out the form below you are helping us improve our service.<br \/>\nIt will only take you a couple of minutes, and if you are a registered user, you will receive 20 <a href=\"https:\/\/essense.coffee\/en\/useful-links\/essense-points-rules\/\">Essense Points<\/a>. Remember to <a href=\"https:\/\/essense.coffee\/en\/my-account\/\">login<\/a> before filling the form. The questionnaire is anonymous.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row margin_top=&#8221;50px&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return 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data-form-theme='legacy' data-form-index='0' id='gform_wrapper_44' style='display:none'><form method='post' enctype='multipart\/form-data'  id='gform_44'  action='\/en\/wp-json\/wp\/v2\/pages\/17758' data-formid='44' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_44' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_44_1\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_44_1\"><label class='gfield_label gform-field-label' for='input_44_1' >How did you find out about our online shop?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_44_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_44_2\"  class=\"gfield gfield--type-radio gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_44_2\"><label class='gfield_label gform-field-label'  >Did you know Essense before your purchase?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_44_2'>\n\t\t\t<li class='gchoice gchoice_44_2_0'>\n\t\t\t\t<input name='input_2' type='radio' value='Yes'  id='choice_44_2_0'    \/>\n\t\t\t\t<label for='choice_44_2_0' id='label_44_2_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_44_2_1'>\n\t\t\t\t<input name='input_2' type='radio' value='No'  id='choice_44_2_1'    \/>\n\t\t\t\t<label for='choice_44_2_1' id='label_44_2_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_44_5\"  class=\"gfield gfield--type-number gfield_contains_required field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_44_5\"><label class='gfield_label gform-field-label' for='input_44_5' >How would you rate your shopping experience?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_44_5'>From 0 (awful) a 10 (excellent)<\/div><div class='ginput_container ginput_container_number'><input name='input_5' id='input_44_5' type='number' step='any' min='0' max='10' value='' class='small'     aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_instruction_44_5 gfield_description_44_5\" \/><div class='gfield_description instruction ' id='gfield_instruction_44_5'>Please enter a number from <strong>0<\/strong> to <strong>10<\/strong>.<\/div><\/div><\/li><li id=\"field_44_4\"  class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_44_4\"><label class='gfield_label gform-field-label' for='input_44_4' >Do you have any advice or ideas on how to improve your shopping experience?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_4' id='input_44_4' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_44_3\"  class=\"gfield gfield--type-number gfield_contains_required field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_44_3\"><label class='gfield_label gform-field-label' for='input_44_3' >How do you rate the handling of your order and delivery?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_44_3'>From 0 (awful) a 10 (excellent) taking into account e-mail notifications, courier, packaging,...<\/div><div class='ginput_container ginput_container_number'><input name='input_3' id='input_44_3' type='number' step='any' min='0' max='10' value='' class='small'     aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_instruction_44_3 gfield_description_44_3\" \/><div class='gfield_description instruction ' id='gfield_instruction_44_3'>Please enter a number from <strong>0<\/strong> to <strong>10<\/strong>.<\/div><\/div><\/li><li id=\"field_44_6\"  class=\"gfield gfield--type-textarea field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_44_6\"><label class='gfield_label gform-field-label' for='input_44_6' >Do you have any advice or ideas on how to improve our delivery service?<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_44_6' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_44_8\"  class=\"gfield gfield--type-checkbox gfield--type-choice gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_44_8\"><label class='gfield_label gform-field-label gfield_label_before_complex'  >How would you like to stay updated on the Essense world and interact with the community?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_44_8'><li class='gchoice gchoice_44_8_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_8.1' type='checkbox'  value='Newsletter'  id='choice_44_8_1'   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dark_mode=&#8221;has-dark-mode&#8221; align=&#8221;center&#8221; bg_color=&#8221;#e6af00&#8243; width=&#8221;1\/4&#8243; padding_top=&#8221;30px&#8221; padding_bottom=&#8221;30px&#8221;]<div class=\" agni-image custom-image-container agni-image-default text-center\">\r\n\t\t\t<figure class=\"agni-image-figure\">\r\n\t\t\t\t<img  class=\"fullwidth-image attachment-150x150  \" src=\"https:\/\/essense.coffee\/wp-content\/uploads\/2019\/05\/ICONA_Newsletter-150x150.png\" width=\"150\" height=\"150\" alt=\"Newsletter\" title=\"ICONA_Newsletter\" \/>\r\n\t\t\t\t<figcaption class=\"vc_figure-caption\"><\/figcaption>\r\n\t\t\t<\/figure>\r\n\t\t<\/div>[\/vc_column][vc_column dark_mode=&#8221;has-dark-mode&#8221; align=&#8221;center&#8221; bg_color=&#8221;#e6af00&#8243; width=&#8221;1\/2&#8243; padding_top=&#8221;30px&#8221; padding_bottom=&#8221;30px&#8221;][vc_column_text padding_top=&#8221;25&#8243; el_class=&#8221;white-color&#8221;]<\/p>\n<p style=\"text-align: center;\">SUBSCRIBE TO OUR NEWSLETTER<br \/>\nAND EXPERIENCE THE<br \/>\nSLOW COFFEE REVOLUTION TO THE FULLEST<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column dark_mode=&#8221;has-dark-mode&#8221; align=&#8221;center&#8221; bg_color=&#8221;#e6af00&#8243; width=&#8221;1\/4&#8243; el_class=&#8221;essense-runout-right essense-runout-giallo-ocra&#8221;]<div class=\" agni-button-responsive agni-button  text-center page-scroll\"><a class=\"agni_custom_design_css btn btn-default\" target=\"_self\" href=\"#newsletter\"  >JOIN US<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1557824737813{margin-top: 50px !important;margin-bottom: 50px !important;}&#8221; el_class=&#8221;outburst-left&#8221;][vc_row bg_color=&#8221;#ffffff&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; margin_top=&#8221;50px&#8221;][vc_column dark_mode=&#8221;has-dark-mode&#8221; align=&#8221;center&#8221; bg_color=&#8221;#6d8165&#8243; width=&#8221;1\/4&#8243; padding_top=&#8221;30px&#8221; padding_bottom=&#8221;30px&#8221; el_class=&#8221;essense-runout-left essense-runout-verde-oliva&#8221;]<div class=\" agni-image custom-image-container agni-image-default text-center\">\r\n\t\t\t<figure class=\"agni-image-figure\">\r\n\t\t\t\t<img  class=\"fullwidth-image attachment-150x150  \" src=\"https:\/\/essense.coffee\/wp-content\/uploads\/2019\/05\/ICONA_Scrivici-150x150.png\" width=\"150\" height=\"150\" alt=\"Scrivici\" title=\"ICONA_Scrivici\" \/>\r\n\t\t\t\t<figcaption class=\"vc_figure-caption\"><\/figcaption>\r\n\t\t\t<\/figure>\r\n\t\t<\/div>[\/vc_column][vc_column dark_mode=&#8221;has-dark-mode&#8221; align=&#8221;center&#8221; bg_color=&#8221;#6d8165&#8243; width=&#8221;1\/2&#8243; padding_top=&#8221;30px&#8221; padding_bottom=&#8221;30px&#8221;][vc_column_text padding_top=&#8221;25&#8243; el_class=&#8221;white-color&#8221;]<\/p>\n<p style=\"text-align: center;\">DO YOU HAVE ANY QUESTIONS OR INQUIRIES ABOUT<br \/>\nTHE ESSENSE WORLD? CONTACT US, WE WILL BE GLAD TO SHARE WITH YOU OUR PASSION FOR COFFEE<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column dark_mode=&#8221;has-dark-mode&#8221; bg_color=&#8221;#6d8165&#8243; width=&#8221;1\/4&#8243;]<div class=\" agni-button-responsive agni-button  text-center page-scroll\"><a class=\"agni_custom_design_css btn btn-default\" target=\"_self\" href=\"https:\/\/essense.coffee\/en\/about\/contact\/\"  >CONTACT US<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section][\/vc_section][vc_section css=&#8221;.vc_custom_1557828174697{margin-bottom: 50px !important;}&#8221;][vc_row fullwidth=&#8221;has-fullwidth-column-no-padding&#8221; bg_color=&#8221;#ece9e4&#8243; content_placement=&#8221;middle&#8221; margin_top=&#8221;50px&#8221; padding_top=&#8221;3em&#8221; padding_bottom=&#8221;2em&#8221;][vc_column align=&#8221;center&#8221;][vc_column_text] YOUR OPINION MATTERS TO US [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row margin_top=&#8221;50px&#8221;][vc_column][vc_column_text] Thanks for your availability, by filling out the form below you are helping us improve our service. It will only take you a couple of minutes, and if you are a registered user, you will receive 20 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer satisfaction - Essense Coffee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/essense.coffee\/en\/customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer satisfaction - Essense Coffee\" \/>\n<meta property=\"og:description\" content=\"[vc_section][\/vc_section][vc_section css=&#8221;.vc_custom_1557828174697{margin-bottom: 50px !important;}&#8221;][vc_row fullwidth=&#8221;has-fullwidth-column-no-padding&#8221; bg_color=&#8221;#ece9e4&#8243; content_placement=&#8221;middle&#8221; margin_top=&#8221;50px&#8221; padding_top=&#8221;3em&#8221; padding_bottom=&#8221;2em&#8221;][vc_column align=&#8221;center&#8221;][vc_column_text] YOUR OPINION MATTERS TO US [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row margin_top=&#8221;50px&#8221;][vc_column][vc_column_text] Thanks for your availability, by filling out the form below you are helping us improve our service. It will only take you a couple of minutes, and if you are a registered user, you will receive 20 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/essense.coffee\/en\/customer-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"Essense Coffee\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-23T07:58:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/essense.coffee\/en\/customer-satisfaction\/\",\"url\":\"https:\/\/essense.coffee\/en\/customer-satisfaction\/\",\"name\":\"Customer satisfaction - Essense Coffee\",\"isPartOf\":{\"@id\":\"https:\/\/essense.coffee\/en\/#website\"},\"datePublished\":\"2020-04-23T07:41:15+00:00\",\"dateModified\":\"2020-04-23T07:58:06+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/essense.coffee\/en\/customer-satisfaction\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/essense.coffee\/en\/#website\",\"url\":\"https:\/\/essense.coffee\/en\/\",\"name\":\"Essense Coffee\",\"description\":\"The best coffee instruments and our very own single-portioned coffee for every brewing method.\",\"publisher\":{\"@id\":\"https:\/\/essense.coffee\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/essense.coffee\/en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/essense.coffee\/en\/#organization\",\"name\":\"Essense Coffee\",\"url\":\"https:\/\/essense.coffee\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/essense.coffee\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/essense.coffee\/wp-content\/uploads\/2020\/05\/Logo-Essense-300x300-1.jpg\",\"contentUrl\":\"https:\/\/essense.coffee\/wp-content\/uploads\/2020\/05\/Logo-Essense-300x300-1.jpg\",\"width\":300,\"height\":300,\"caption\":\"Essense Coffee\"},\"image\":{\"@id\":\"https:\/\/essense.coffee\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer satisfaction - Essense Coffee","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/essense.coffee\/en\/customer-satisfaction\/","og_locale":"en_US","og_type":"article","og_title":"Customer satisfaction - Essense Coffee","og_description":"[vc_section][\/vc_section][vc_section css=&#8221;.vc_custom_1557828174697{margin-bottom: 50px !important;}&#8221;][vc_row fullwidth=&#8221;has-fullwidth-column-no-padding&#8221; bg_color=&#8221;#ece9e4&#8243; content_placement=&#8221;middle&#8221; margin_top=&#8221;50px&#8221; padding_top=&#8221;3em&#8221; padding_bottom=&#8221;2em&#8221;][vc_column align=&#8221;center&#8221;][vc_column_text] YOUR OPINION MATTERS TO US [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row margin_top=&#8221;50px&#8221;][vc_column][vc_column_text] Thanks for your availability, by filling out the form below you are helping us improve our service. 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